FAQs

Here is a little more about me and about how you can get started on your project.

Where in the world are you?
I am located in Round Rock, Texas (that’s a hop, a skip, and a jump away from Austin).

Do I need to live in the Austin area to work with you?
Not at all. Some of my clients are local; however, most live in different cities, states, and countries. We correspond via email, phone, and Skype to get things done. I do prefer to schedule my phone calls, so if you’d like to chat, please drop me a line and we’ll set something up.

Who are your clients?
I serve individuals and small to medium businesses and organizations that either need to establish an online presence or are seeking to revamp their current Web site.

Also, many of my clients are designers or design/marketing agencies who rely on me to act as a virtual team member to develop their concepts into working Web sites.

Do you design logos?
No, but I can recommend a good logo designer if you need one.

Do you provide hosting for my Web site?
No, but I can recommend a hosting service based on your needs.

I am encouraging my clients to consider WordPress managed hosting (I recommend Austin-based WPEngine). It’s a little more expensive than shared hosting, but you have the security of knowing your site is always backed up and will be restored should anything happen to it.

What if my site gets hacked?
Database driven sites are subject to security threats, unfortunately. I recommend that clients keep their WordPress software and all themes and plugins up to date. I also recommend WordPress managed hosting from WPEngine, which has excellent server-level security, and/or a site-level security monitoring service such as Sucuri.

What will my project cost?
I create project estimates based an hourly rate. When I assess your project needs, I will provide you with an estimate that include a time/price range, and I will keep my labor hours within those limits. I strive to keep projects on track and avoid “scope creep,” so if I feel we are not sticking to the scope we agreed upon at the project’s outset, I will consult you to decide if we should expand the project’s budget or not. I will not surprise you with a bill that is higher than the ceiling of my original estimate.

Will you work on smaller projects?
I have a one-hour minimum. If I have availability, I do not have a problem taking on small tasks.

What payment types do you accept?
I accept checks and Paypal payments.

How do I get started with my project?
First, please drop me a line and tell me what you need. The more information you can give me, the easier it will be for me to provide you with an estimate. You can download my client project worksheet (or fill it out online) to help you put your thoughts together if you like.

Upon receiving your inquiry, I may have further questions, and we might correspond through email, Skype, or phone to determine the scope of the project and whether I am a good fit for you.

If we decide to move forward, I will give you an estimate sheet with a low and high end cost. This estimate sheet will also serve as our “I agree to work and you agree to pay me” service contract. (If you are an agency with your own vendor agreement, I am happy to use that instead.) I ask for 50% of my project fee up front to get started and the rest upon completion of the project.